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Order & After-Sales Policy
Order & After-Sales Policy
For all full-custom and semi-custom products, the quotations and artwork will be sent to you for confirmation before sample production or bulk production. After you confirmed and made the payment, we will start sample production or bulk production. If you need to change any artwork or order details after production has started, and this requires us to remake the items or mold, you may need to cover the remaking costs. If you have any objection to this, you can negotiate with us to resolve it. So please ensure to double check all the specifications and artwork details carefully before production starts.
If you need to change your order specifications or cancel the order for any reason after order placement, please contact us immediately. Reaching out right away may help prevent your order from being shipped out or entering production, thereby avoiding or reducing the unnecessary losses and inconvenience for you.
If you are not fully satisfied with the products you received, please contact us as soon as possible. We will make every effort to resolve the issue for you.
The free expedited service could be provided within our production capacity. After receiving your order, we will arrange production as soon as possible and make every effort to ensure shipping on time. However, there is still some risk that the order will be delayed due to carrier reasons, customs clearance, and force majeure factors. These risks are beyond our control, so we recommend that you could place your order as far in advance as possible to avoid delays caused by various risks for having products received on time before the event starts.
Important Notes
Please don't hesitate to reach out if you have any questions. Our team is fully committed to helping you and will respond as quickly as possible.
Email: info@trustlulu.com
Phone: +1-(213) 255-5998
Keep doing and keep improving - Trustlulu
If you need to change your order specifications or cancel the order for any reason after order placement, please contact us immediately. Reaching out right away may help prevent your order from being shipped out or entering production, thereby avoiding or reducing the unnecessary losses and inconvenience for you.
If you are not fully satisfied with the products you received, please contact us as soon as possible. We will make every effort to resolve the issue for you.
The free expedited service could be provided within our production capacity. After receiving your order, we will arrange production as soon as possible and make every effort to ensure shipping on time. However, there is still some risk that the order will be delayed due to carrier reasons, customs clearance, and force majeure factors. These risks are beyond our control, so we recommend that you could place your order as far in advance as possible to avoid delays caused by various risks for having products received on time before the event starts.
Important Notes
- Our Promise to You: Since every item we craft is uniquely custom-made just for you, we are unable to accept returns or refunds for changes of mind. However, your satisfaction is our absolute priority! If we make a mistake or if there is any quality issue, please let us know. We will gladly arrange a full refund or remake the product for you free of charge. We deeply value your feedback and promise to provide a thoughtful, satisfying solution within 24 hours.
- Activity Guidelines: To ensure everything runs smoothly, we kindly reserve the right to the final interpretation of all promotional events and activities.
Please don't hesitate to reach out if you have any questions. Our team is fully committed to helping you and will respond as quickly as possible.
Email: info@trustlulu.com
Phone: +1-(213) 255-5998
Keep doing and keep improving - Trustlulu
